Returned goods without a return authorization (RA) will not be refunded and returned to sender.
Merchandise must be returned within 14 days of receiving your items!
- All returns should be new, unworn, with tags still attached.
- Returns must be postmarked within 7 days of the 14-day policy. After 7 days items are ineligible for refund.
- Any return that is postmarked more than 14 days from original delivery date will be automatically reshipped to the customer.
- As of 01/05/21 ALL returns will be charged a $7.95 return processing fee.
Please consider our garments while admiring them at home as we cannot accept returns that have makeup stains or fragrances.
Item's must be in original condition unworn, unwashed, and returned to original packaging.
Our customer service team monitors returns to identify abuse or misuse of our return policy.
Returns can only be refunded to the original payment method (i.e. credit card, Paypal). Original shipping charges and taxes are non-refundable.
Refunds will be processed within approximately 1-2 business days after we receive your return.
International orders cannot be returned or exchanged.
We withhold the right to refuse service and, items that do not meet our terms will be returned to the customer.
As of 11/20/21 ALL merchandise marked down or on SALE days is FINAL SALE and cannot be returned.
Price Match Policy:
FRNCH USA will price match any style purchased on our site that is selling at a lower price somewhere else within a 14-day period. Claims must be substantiated with a viable sales source having current stock of the item. The item should be of the same style, color, and size.
- Store Credit can only be used online at our website, www.us-frnch.fr
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected “Store Credit” as the refund method.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- Your use of the Store Credit constitutes your agreement to our Terms.
For more information about Store Credit, please contact Customer Care.
PLEASE NOTE NEW ADDRESS
1124 Westminster Avenue
UNIT B Alhambra, CA 91803